Terms and Conditions

1. Eligibility and Account Registration

Eligibility Criteria

To create a secure and compliant trading environment, Exness requires all potential clients to meet specific eligibility criteria:

• Age Requirement: You must be at least 18 years old or the legal age of majority in your country of residence, whichever is greater. This ensures that you have the legal capacity to enter into binding agreements.
• Legal Compliance: You must ensure that opening an account and trading with Exness does not violate any laws or regulations in your country of residence. It is your responsibility to stay informed about and comply with any local laws, including taxation obligations.

Account Registration Process

Registering an account with Exness is designed to be straightforward, allowing you to start trading quickly while ensuring compliance with international regulatory standards:

• Application: Complete the online application form on the Exness website, providing basic personal information such as your name, address, email, and phone number.
• Documentation: To comply with global regulatory requirements, Exness conducts a thorough Know Your Customer (KYC) process. You’ll need to submit documents that verify your identity and residence, typically a government-issued ID (e.g., passport, driver’s license) and a recent utility bill or bank statement.
• Verification: After submitting your documents, Exness will verify your information to ensure its accuracy. This step is crucial to protect both you and the company from identity theft and fraud.
• Account Types: Exness offers various account types to suit different trading needs and experience levels. During registration, you can select an account type that aligns with your trading style and financial goals, each with specific features, benefits, and risk levels.

Account Activation

Once your documents have been successfully verified, your account will be activated, and you’ll receive a confirmation email with your account details. You can then proceed to fund your account and start trading.

2. Deposits and Withdrawals

At Exness, we strive to make depositing and withdrawing funds as easy and efficient as possible, ensuring you can manage your finances effectively while trading. Below are the key policies and procedures related to deposits and withdrawals on your Exness account.

Depositing Funds

• Methods of Deposit: Exness offers a variety of deposit methods to cater to the diverse needs of our global clients. These include bank transfers, credit/debit cards, and e-wallets such as Skrill and Neteller. Local payment methods specific to certain countries are also available.
• Minimum Deposit: The minimum deposit amount varies depending on the account type and deposit method. These details are clearly outlined on our website and within your personal area after logging in.
• Processing Time: Most deposit methods are processed instantly, meaning the funds will appear in your trading account within minutes. Bank transfers may take longer depending on the banks’ processing times.
• Deposit Fees: Exness does not charge fees for deposits. However, you should check whether your bank or payment provider imposes any transaction fees.

Withdrawing Funds

• Withdrawal Methods: Withdrawals must be made using the same methods used for deposits to ensure security and compliance with anti-money laundering regulations.
• Minimum and Maximum Withdrawal: Withdrawal limits can vary depending on the method used and account type. Specific limits are detailed in your personal area.
• Processing Time: Exness is known for its instant withdrawal process for most payment methods, a significant advantage in the forex industry. Some withdrawal methods, such as bank transfers, may take several business days.
• Withdrawal Fees: Exness does not charge fees for most withdrawal methods, but fees may be applied by payment service providers or banks. Always check the terms of your payment provider.

Additional Security Checks

• Verification Process: To protect your funds, all withdrawal requests undergo a security check, which may involve re-verifying your identity, especially if a new payment method is used or a large amount is being withdrawn.
• Compliance with Regulations: All transactions are conducted in strict compliance with financial regulations to prevent fraud and money laundering, which might occasionally increase the processing time for deposits or withdrawals.

Guidelines for Smooth Transactions

• Ensure that all documents are up to date in your profile to avoid delays.
• Familiarize yourself with the transaction limits and processing times associated with your preferred payment methods.
• Contact customer support if you encounter any issues with deposits or withdrawals.

By following these guidelines, you can ensure that managing the financial aspects of your trading account is smooth and secure.

3. Trading Policies

At Exness, we are committed to offering a transparent and fair trading environment. This section outlines the key trading policies that govern the use of our services, helping you navigate the trading process and make the most of our platforms.

Types of Trading Instruments

• Forex: Major, minor, and exotic currency pairs.
• Metals: Gold, silver, and other precious metals.
• Cryptocurrencies: Bitcoin, Ethereum, and other popular digital currencies.
• Indices, Stocks, and Commodities: A broad range of global indices, stocks, and commodities.

Trading Hours

Trading hours vary by instrument and are aligned with global financial markets:

• Forex: 24 hours a day during weekdays (Monday 00:05 to Friday 23:55 server time).
• Cryptocurrencies: Available for trading 24/7.
• Other Instruments: Trading hours may vary depending on the market’s local trading hours and public holidays. Detailed information is available in the ‘Specifications’ section on our platform.

Order Execution

• Market Execution: Trades are executed at the best available market price. Slippage may occur during volatile periods, resulting in orders being executed at a price different from the one requested.
• Instant Execution: Applicable to certain account types, where trades are executed at the displayed price. If the price changes during the order process, a requote may be offered.

Leverage and Margin

• Leverage: Leverage allows you to control larger positions than your current capital would typically allow. Leverage levels vary by account type and instrument.
• Margin Requirements: These requirements vary based on the leverage, account type, and trade size. Margin requirements can also change due to market conditions.

Risk Management Tools

• Stop Loss and Take Profit Orders: These tools enable you to set predetermined price levels for closing positions, helping you manage risk and secure profits.
• Negative Balance Protection: Ensures that clients cannot lose more than their total deposits.

Policies on Scalping and Hedging

• Scalping: Exness allows scalping strategies, but traders must adhere to terms regarding the execution and settlement of short-duration trades.
• Hedging: Traders can open positions in the same instrument in opposite directions without closing any positions.

Rollovers and Swaps

• Overnight Positions: Positions held open overnight may incur or receive swap/rollover charges, based on the differential between the interest rates of the traded currencies or the commodity’s carrying costs.
• Islamic Accounts: Swap-free options are available for traders adhering to Islamic finance principles.

Use of Trading Platforms

• Our platforms, including MetaTrader 4 and MetaTrader 5, provide various tools and resources to support your trading strategies.
• Users must comply with software usage policies, ensuring no manipulation or unethical use of the trading technology.

Adherence to Regulations

Exness operates in full compliance with international regulatory standards, ensuring ethical practices and the security of client funds.

4. Fees and Charges

At Exness, we believe in transparency and fairness when it comes to fees and charges. This section outlines the types of fees you may encounter while trading, ensuring you are fully informed of any potential costs.

Trading Fees

• Spreads: The spread is the difference between the bid and ask price of a trading instrument. Exness offers competitive spreads starting as low as 0.0 pips for certain account types and instruments. The specific spread for each instrument is listed on our website and trading platform.
• Commissions: Some account types, such as Raw Spread and Zero accounts, involve a commission per trade in addition to the spread. Commission rates are fixed per lot and vary depending on the instrument and account type.

Non-Trading Fees

• Overnight Fees (Swaps): Holding a position overnight may incur a swap or rollover charge, depending on the instrument and the direction of the position. Swap rates are available in the specifications for each instrument on the trading platform. Swap-free options are available for Islamic accounts.
• Inactivity Fees: Exness does not charge inactivity fees, so you won’t be penalized for having an inactive account.

Deposit and Withdrawal Fees

• Deposits: Exness does not charge fees for deposits. However, you should check with your payment provider as they might impose transaction fees.
• Withdrawals: We strive to keep withdrawal costs low and do not charge fees for most withdrawal methods. However, if our payment service providers charge us, those costs may be passed on to you. Detailed information on withdrawal fees for specific methods and conditions can be found in your personal area.

Currency Conversion Fees

• If you trade in a currency different from your deposit currency, currency conversion fees may apply. These fees are based on live market rates provided by our liquidity providers and include a small mark-up typical in the industry.

Administrative Fees

• While Exness generally does not charge administrative fees, there may be exceptions in specific situations, such as regulatory requirements or court orders. Any such fees would be communicated transparently before they are charged.

Account Verification and Legal Documentation Fees

• There are no fees for account verification or processing legal documents under normal circumstances. However, in cases involving unusual compliance requirements, any associated costs will be communicated in advance.

Understanding Fees and Charges

We strongly recommend reviewing the detailed fees and charges associated with your chosen account type and trading instruments. This information is available on the trading platform and through your personal client area. Staying informed about these details helps ensure there are no surprises and allows you to plan your trading strategy more effectively.

5. Risks and Liabilities

At Exness, transparency and informed decision-making are central to our commitment to clients. It’s essential for every trader to understand the inherent risks of financial markets and our policies on liabilities. This section provides key insights into the risks and liabilities involved, helping you manage your trading activities more effectively.

Understanding Trading Risks

• Market Risk: The value of investments can fluctuate due to various factors like economic shifts, political events, or natural disasters. It’s crucial to understand that losses can exceed deposits, especially when using leverage.
• Leverage Risk: Leverage magnifies both profits and losses. While it allows you to control larger positions with a relatively small investment, it also increases the potential for significant losses. Using leverage wisely and understanding your account’s specific leverage settings is crucial.
• Liquidity Risk: Some financial instruments may experience low liquidity, particularly during market stress. This can make it difficult to open or close positions at desired prices, and in extreme cases, you may not be able to close positions at any reasonable price.
• Credit Risk: This risk involves the possibility that a counterparty may fail to fulfill their financial obligations. At Exness, we mitigate this risk by partnering with reputable financial institutions and continuously monitoring our counterparties.
• Operational Risk: This includes risks from disruptions in trading due to technological failures, system outages, or human errors. Although Exness has implemented robust technological and operational measures to minimize these risks, complete elimination cannot be guaranteed.

Exness’s Liabilities

• Limitation of Liability: Exness is not liable for any loss or damage, including the loss of profit, that may arise directly or indirectly from the use of or reliance on our trading platform, the tools we provide, or the inability to use them.
• Indemnification: By trading with Exness, you agree to indemnify and hold Exness harmless against any and all liabilities, losses, damages, costs, and expenses, including legal fees, resulting from your failure to comply with the Terms and Conditions or from your trading activities.

Responsibility of Traders

• Assessing Suitability: It is your responsibility to determine whether trading is suitable for you, considering your circumstances, knowledge, and financial resources. Trading involves significant risk and is not suitable for everyone.
• Seeking Advice: If you are unsure about any of the risks associated with trading, it is advisable to seek independent financial advice.

Insurance and Compensation

Exness participates in compensation schemes like the Financial Commission’s Compensation Fund, which acts as an insurance policy against broker insolvency. This provides an additional layer of protection for our clients’ funds.

Risk Management Tools

We offer a range of tools to help manage trading risks, including stop-loss orders, negative balance protection, and real-time alerts. These tools are designed to help limit potential losses and enhance your risk management strategy.

Legal Compliance and Regulatory Framework

Exness strictly adheres to regulatory requirements and legal standards, ensuring safe and fair trading conditions. We are committed to upholding high ethical standards and complying with all relevant laws and regulations.

6. Use of Platform and Tools

At Exness, we provide advanced trading platforms and a suite of tools designed to enhance your trading experience and maximize your potential. This section outlines the terms of use for our platforms and tools, ensuring they are used effectively and responsibly.

Trading Platforms

• MetaTrader 4 (MT4) and MetaTrader 5 (MT5): These platforms are renowned for their robust functionality, including technical analysis, automated trading through Expert Advisors (EAs), and customizable trading systems. Users must comply with the software usage terms, ensuring no manipulation or unethical use of trading technology.
• Exness Terminal: Our proprietary platform offers a user-friendly interface with advanced trading features, real-time analytics, and more. We regularly update and enhance the platform to improve functionality and security.
• Mobile Apps: Exness offers mobile trading apps for Android and iOS, enabling trading on the go with full account management capabilities. Users are encouraged to download the official apps from legitimate sources to avoid security risks.

Analytical Tools

Exness provides a variety of analytical tools, including charting tools, economic calendars, financial news updates, and market summaries, to assist in making informed trading decisions. These tools are intended for personal use only, and unauthorized dissemination or commercial use is strictly prohibited.

Automated Trading

Automated trading scripts, such as EAs on MT4 and MT5, enable algorithmic trading. Users can develop their own EAs or use those created by others. It is important to use these tools responsibly and in accordance with our trading policies, ensuring the integrity of the trading environment.

Intellectual Property

All content, technology, and software provided on our trading platforms are the property of Exness or our licensors and are protected by copyright laws. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, except where laws prohibit these restrictions.

Security

Clients are responsible for maintaining the confidentiality of their account information, including password security. Exness employs stringent security measures to protect client data and financial transactions. It is also critical for clients to ensure their devices are secure and protected against malware.

Data Accuracy

While Exness strives to provide accurate and up-to-date information, occasional inaccuracies may occur. Clients should independently verify critical information, especially before making significant trading decisions.

Usage Limitations and Fair Use

To ensure platform stability and performance for all users, Exness may impose usage limitations in cases of excessive use or abuse of services. Clients are expected to use the platforms and tools within the bounds of ethical trading practices and avoid engaging in activities that could manipulate market conditions or unfairly disadvantage other traders.

Support and Updates

Exness offers comprehensive support for all platform-related queries and issues. Clients can access support through live chat, email, and phone services. Regular updates are provided to enhance functionality, incorporate new features, and improve platform and tool security.

7. Privacy and Data Protection

At Exness, we are dedicated to protecting the privacy and security of our clients’ information. We recognize the importance of data protection in maintaining trust and integrity in our services. This section details our policies and practices regarding the collection, use, and protection of personal information.

Data Collection

• Personal Information: We collect personal information during the account registration process, including but not limited to your name, address, email, and financial details. This information is essential for account setup, verification, and regulatory compliance.
• Transactional Data: We record all transactions made through our platforms to ensure transparency, facilitate audits, and comply with financial regulations.
• Usage Data: We collect data on how you use our services, including login information, platform preferences, and trading patterns. This helps us improve our services and provide personalized support.

Use of Personal Data

• Account Management: Your personal data is used to manage your account, provide customer support, process transactions, and handle your inquiries.
• Compliance and Security: We use personal data to comply with legal and regulatory requirements, including anti-money laundering laws, and to ensure the security of your account.
• Communication: We may use your contact information to send important updates about your account, security information, and product news. You can manage your communication preferences through your account settings.

Data Protection Measures

• Encryption: We use advanced encryption technologies to protect data transmitted between your devices and our servers.
• Access Controls: Access to personal data is strictly limited to authorized personnel who need this information to provide services and are bound by confidentiality obligations.
• Regular Audits: We conduct regular audits and reviews of our data protection practices to ensure they meet the highest standards.

Sharing of Personal Data

• Regulatory Compliance: We may share your information with regulatory authorities as required by law to meet our legal obligations.
• Service Providers: We share information with trusted third-party service providers who assist us in operating our platforms, conducting our business, or serving our users. These parties agree to keep this information confidential.
• No Sale of Personal Data: Exness does not sell, trade, or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Rights

• Access and Correction: You have the right to access your personal data and request corrections or updates where it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal data, subject to certain conditions under applicable law.
• Objection and Restriction: You have the right to object to certain uses of your personal data and request restrictions on how it is used.

Changes to Privacy Policy

We regularly review our privacy policy and may update it to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and if significant, we will notify you directly.

Contact Us

If you have any questions about our privacy practices or the information we hold about you, please contact our customer support. We are committed to addressing your privacy concerns.

8. Conflict Resolution and Complaints Handling

Exness is dedicated to providing exceptional service and support to our clients. However, we understand that disputes or concerns may occasionally arise. Our conflict resolution and complaints handling process is designed to address these issues efficiently and fairly, ensuring your concerns are resolved to your satisfaction.

Steps for Filing a Complaint

• Contact Customer Support: Your first point of contact should be our customer support team, available 24/7 to assist you with any queries or concerns. Many issues can be quickly and effectively resolved at this stage.
• Formal Complaint Submission: If your issue cannot be resolved through customer support, you can submit a formal complaint. Provide a detailed description of your issue, including relevant dates, times, and any supporting documents or correspondence. Complaints should be sent to our dedicated complaints email address listed on our website and client portal.
• Complaint Acknowledgment: Upon receiving your complaint, we will acknowledge it within one business day and provide an estimate of how long it will take to resolve, typically within 10 business days.
• Investigation Process: Your complaint will be thoroughly investigated by our compliance department. We may contact you if additional information is needed to resolve the issue. Our goal is to ensure a fair and objective examination.
• Resolution Proposal: Once the investigation is complete, we will provide you with a detailed response that includes our findings, the reasoning behind our decision, and any actions we will take to resolve your complaint.
• Escalation: If you are dissatisfied with the outcome of your complaint, you have the right to escalate the issue. We will provide details on the escalation process and contact information for senior management or external dispute resolution bodies in our initial resolution proposal.

External Dispute Resolution

For clients who feel their complaints have not been satisfactorily resolved internally, we offer access to an independent external dispute resolution (EDR) service. Exness is a member of the Financial Commission, which provides a neutral third party to review and adjudicate disputes.

Commitment to Fairness

Exness is committed to treating all complaints seriously and fairly. We understand the importance of trust in maintaining long-term relationships with our clients, and we strive to resolve all disputes in a fair and equitable manner.

Continuous Improvement

We view the complaints handling process as an opportunity for improvement. Feedback from clients is regularly reviewed at the highest levels to enhance our services and prevent future issues.

Contact Information

Detailed contact information for customer support, formal complaint submissions, and external dispute resolution services are available on our website and client portal. We encourage our clients to reach out with any concerns, as we are here to help ensure your trading experience with Exness is positive and successful.

9. Amendments and Termination

Exness is committed to providing a reliable and effective trading environment. However, circumstances may necessitate changes to our terms, services, or the termination of accounts. This section outlines our policies regarding amendments to our terms and conditions, as well as the procedures for termination.

Amendments to Terms and Conditions

• Reasons for Amendments:
  • Regulatory Changes: Adjustments in regulatory requirements may require us to update our terms to remain compliant.
  • Technological Advancements: Innovations in technology or platform updates may necessitate changes to enhance security or introduce new features.
  • Market Conditions: Shifts in market dynamics might prompt adjustments to trading terms or risk management measures.
  • Operational Changes: Enhancements or modifications in our operational procedures may lead to updates in our service terms.
• Notification of Amendments: Exness will notify clients of any significant changes to the terms and conditions or any aspect of our service that affects them. Notification will be provided through email, notifications within the trading platform, or announcements on our website. The notice period for such changes will typically be 30 days from the date of announcement, unless urgent circumstances require a shorter period.
• Acceptance of Amendments: Continued use of Exness services after changes have been made and communicated will be considered acceptance of the new terms. Clients who do not wish to accept the changes have the option to close their accounts following the procedures outlined below.

Termination of Services

• Client-Initiated Termination: Clients may decide to terminate their trading account at any time. To initiate termination, clients must contact customer support and request account closure. Clients must close all open positions and withdraw remaining balances before the account can be fully terminated. Upon receiving a termination request, Exness will assist in the closure process, ensuring that all financial obligations are settled.
• Exness-Initiated Termination: Exness reserves the right to terminate an account if there are substantial reasons to do so, such as:
  • Breach of Terms: Non-compliance with our terms and conditions.
  • Fraudulent Activities: Involvement in fraud or money laundering.
  • Risk to Operations: Actions that pose a risk to the integrity of our trading platform or endanger other clients’ interests.
• In such cases, Exness will provide notice to the client unless immediate termination is justified by security concerns or legal requirements.
• Effect of Termination: Upon termination, all access to Exness services will be revoked, and all remaining balances will be returned to the client, subject to applicable withdrawal fees and settlement of any outstanding charges.
• Dispute Resolution Post-Termination: If disputes arise concerning the termination process or final settlements, clients are encouraged to contact customer support or use our formal dispute resolution process.
• Record Retention: After the termination of an account, Exness will retain transaction records and personal data for a minimum period as required by law to comply with regulatory and audit requirements.

10. Governing Law

Exness operates under specific legal frameworks to ensure fair practices and compliance with international financial standards. This section outlines the governing law that applies to our agreements with clients and the use of our services.

Applicable Jurisdiction

• Primary Regulation: Exness is registered and operates under the jurisdiction of several countries, each with its own financial regulatory body. The governing law applicable to your agreement with Exness depends on the Exness entity with which you are registered. For example:
  • Exness (Cy) Ltd is regulated by the Cyprus Securities and Exchange Commission (CySEC) and operates under the laws of Cyprus.
  • Exness (UK) Ltd is regulated by the Financial Conduct Authority (FCA) in the United Kingdom and operates under English law.
  • Additional entities are regulated by corresponding authorities in other jurisdictions such as South Africa, Seychelles, and others.

Role of Governing Law

• Contractual Relations: The governing law defines the legal framework within which contractual relations are established, interpreted, and enforced, including terms of service, dispute resolution, and compliance obligations.
• Dispute Resolution: In case of a dispute, the governing law provides the legal basis for resolution, outlining the rights and obligations of both parties and dictating the formal procedures for handling disputes, whether through mediation, arbitration, or court proceedings.
• Regulatory Compliance: The governing law ensures that Exness adheres to the financial regulations specific to the jurisdiction in which it operates, offering protection to both clients and the company against financial fraud, market manipulation, and other unethical practices.

Legal Compliance

Exness is committed to full compliance with the laws and regulations of the jurisdictions in which it operates. This includes anti-money laundering (AML) procedures, counter-terrorism financing (CTF) standards, and data protection regulations.

Implications for Clients

Clients should understand how the governing law affects their trading accounts and financial activities, especially if they reside in different jurisdictions from those where Exness entities are registered. Cross-border legal implications may arise, and it is advisable to seek legal advice if uncertain about how the governing law applies to their activities and rights under contracts with Exness.

Changes in Governing Law

If there are changes to the governing laws or regulations that affect the terms of service or operational procedures, Exness will inform clients through official communications and update our legal documents accordingly.

Contact Information

For questions or clarifications regarding the governing law, clients are encouraged to contact Exness Customer Support. Detailed contact information is available on our website, ensuring clients can easily reach out for assistance.

11. Miscellaneous Provisions

In addition to the specific terms and policies outlined in other sections of our terms and conditions, the following miscellaneous provisions apply to all Exness clients. These provisions address various legal and operational aspects that ensure smooth interactions and compliance with regulatory standards.

Force Majeure

• Definition: Force majeure events are those outside the reasonable control of Exness, including but not limited to acts of God, war, riot, civil unrest, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.
• Impact: In case of a force majeure event, Exness is not liable for any failure to perform its obligations under the terms and conditions where such failure results from any cause beyond our reasonable control.

Assignment

Clients may not assign or transfer any of their rights or obligations under the terms and conditions without prior written consent from Exness. Exness may assign its rights and obligations to another entity at its discretion, provided this does not adversely affect the rights of clients under the terms and conditions.

Severability

If any provision of the terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force, provided the essence of the agreement is preserved. If necessary, the invalid provision will be replaced with a provision that accomplishes the original purpose as closely as possible.

Waiver

The failure of Exness to enforce any provision of the terms and conditions or exercise any option to terminate shall not be construed as a waiver of such provisions and shall not affect the validity of these terms or the right to enforce each provision thereafter.

Amendments to Miscellaneous Provisions

Exness reserves the right to amend these miscellaneous provisions at any time. Such amendments will take effect immediately upon being posted on our website or notified to clients by other means.

Headings

Headings are included for convenience only and do not affect the interpretation of the terms and conditions.

Governing Language

If there is any inconsistency between the English version and any other language version of the terms and conditions, the English version shall prevail.

Entire Agreement

The terms and conditions constitute the entire agreement between the client and Exness regarding the use of our services and supersede all prior communications and proposals, whether electronic, oral, or written, between the client and Exness.

Legal and Regulatory Information

For more details on the legal and regulatory framework governing Exness operations, clients should refer to specific sections of our terms and conditions or contact our support team for assistance.